It’s been a few weeks since SAP agreed to purchase Concur. The deal makes plenty of sense for SAP because of their focus in the ‘enterprise + powered by the cloud’ market. In a similar vein, it has been a few years since SAP purchased Ariba and SuccessFactors. With Concur now folded into the giant SAP umbrella, SAP will have access to an enterprise T&E solution that they can sell to their 200K + enterprise size customers.
But equally important over the next several months, SAP has its work cut out in trying to build an enterprise suite with these cloud acquisitions – a tricky job that will consume plenty of resources and time.
Concur’s focus in the last few years has been primarily in evolving their travel booking solution, investing in travel related apps and setting up of their marketplace. But the next few steps are going to be critical for Concur – they currently have the huge 15 year US government contract that they must deliver, meet additional requirements and opportunities from SAP and evolve their mobile and web mobile expense platforms to keep up with nimble and innovative cloud travel & expense competitors like us.
Above all, supporting all of these initiatives equally well through the choppy seas of a typical M&A process is paramount. While the cloud is very attractive to most customers, SAP must understand that no customer wants to be stuck with segmented cloud applications from different acquired vendors that don’t ‘talk’ to each other.
The marriage of Concur and SAP makes a lot of sense for both companies and the enterprise market. But, what does this mean for SMBs? Would the SAP-Concur nexus consider SMB travel and expense requirements to be mere distractions? Perhaps too small to worry or even care about? Will they even have the resources and time to help the ‘little guys’ out?
SMBs must take a very close look at this situation and understand where they fit in the landscape. There are different aspects to this – how is the Concur service going to be in the future now that they are a small part of a much larger behemoth? Would Concur’s travel & expense solution pricing change? Where do SMBs fit in Concur’s plan as they reach out to larger enterprises with SAP?
These are all big questions. But one thing is guaranteed – Gorilla Expense will continue to service the needs of SMBs at the same economical price and exceptional service that our customers are used to. The SMB market is our sweet spot and we pride ourselves in working with customers like you. If anything, the SAP-acquiring-Concur transaction has redoubled our efforts and renewed our long-term commitment to this space.
Our recent update of our mobile app – Gorilla Expense Pro is proof of that. We evolved the mobile app to the point where users don’t have to get in front of a computer to submit expenses anymore! This is very important and powerful for the typical SMB where employees are increasingly juggling more work and time spent on unproductive tasks is directly related to lost dollars for the company. In our journey through working with several SMBs, we realize that no two companies manage their T&E processes in the same way. Our focal points have always been:
– Make the solution super easy to use (if you have to read our manuals, then it means we are not doing our jobs)
– The solution is flexible and can be configured to meet the customer’s requirements
– Provide exceptional customer support (Wow! the customer all the time)
– Keep the solution economical to own for our customers (less than the price of 3 cups of Starbucks coffee per month)
We really strive to make a difference in our customer’s lives and also be successful in this space. We don’t compromise performance for price. We realize that SMBs frequently operate in a cost control mode and should not have to pay for features that are unnecessary to them.
We hope you enjoyed reading this article. Gorilla Expense is currently offering an attractive switchover program for current Concur users. As part of this program, you will get access to our entire solution – mobile, web and integration (credit card, travel, accounting and payroll systems). Customers who have made the move typically see savings ranging from 10% to 60% of Concur’s price. To learn more, please contact us at [email protected].