As we approach the end of 2011, we have been discussing with our customers about the benefits they have seen from using our system. The feedback we received was plenty and came in several flavors.
Some of our customers loved getting away from the manual systems they used before. Some others loved the mobile app and how it simplified their lives. Others found huge benefits in integrating with their back-end system, which minimized manual work at two places – one at the user level and other at the accounting level.
We found a common theme running through several pages of feedback we received. It is no surprise that this resonated with research published by The Aberdeen Group in 2007.
It all boils down to this – At the end of the day, an expense management system must help a company achieve the following:
Cost reduction: Companies must cut costs associated with the managing of expense reports. With the help of a vendor who knows the game, companies can trim the fat at every step in the lifecycle – creating, submitting, processing, tracking and auditing of expense reports.
Enhance Productivity – By incorporating a system that is user-friendly and intuitive, employee productivity takes a shot in the arm. Using the latest technology, employees spend less time on unbillable work such as expense reports, thereby leaving more time for the important tasks.
Reduce Compliance Risk – Compliance comes in two flavors – internal compliance and government/tax compliance. Internal compliance includes the set up of policies that are lenient in nature, well understood and constantly communicated. Government/Tax compliance includes compliance to Sarbanes-Oxley, receipt capture and expense data as required by the IRS and other regulatory requirements.
Economical to Own – The application must not break the bank. It must be economical for the company to use while providing a modest if not quick ROI.
Seamless Interoperability – The application must be able to seamlessly integrate with the back-end system. Typically, this is less complicated with certain systems such as QuickBooks but can be complex for ERP systems such as SAP, Oracle etc.
Quality Intel – The application must provide access to data that can be used to fine-tune various aspects of the process. Stakeholders should be able to slice and dice the data which should help them take steps that directly improve the bottom-line.
If all of these points can be achieved, the application’s implementation may be considered a success. It is also important to note that the process of selecting and implementing a solution is not linear. There are various dynamic parameters that vary drastically from organization to organization.
We specialize in implementing our application with least disruption to existing processes. We help customers recognize the pertinent level of implementation while evaluating potential risk at every stage. Our expertise in integration with almost every ERP system under the Sun helps customers understand the benefits of going 100% automated.
If you haven’t contacted us yet, lets talk. We can be reached at info AT gorillaexpense.com. We’d love to hear from you and look forward to meeting your requirements.
2011 was great strides and 2012 is going to be greater strides. We are excited!